Frequently Asked Questions (FAQs)

Answering Your Self-Storage Questions in Kingsport and Jonesborough, TN

Can a tenant have auctions or yard sales on the property?

Absolutely no yard sales are auctions are allowed on our property. Any stored contents would need to be removed and taken off-site.

When can I move-in after renting my storage unit online?

Monday- Friday access details will be sent by 5:00 PM the day of rental. Access details for rentals made either Saturday or Sunday will be sent by 5:00 PM the next business day (Monday)

What’s days is the facility closed?

Thanksgiving, Christmas, New Years, and EasterEmergency access may be granted under certain circumstances.

What type of lock requirement does the facility have?

Customers are responsible for providing a lock. We require a disc style padlock (round steel). This can be purchase at any local hardware store. Also note we are not responsible for tenants keys. Failure to provide the correct lock will result in overlock by our facility and a fee of $65.00. The overlock would be removed once the correct lock is placed.

What happens when I lock myself out of the storage unit?

In the event you misplace keys you would hire a licensed locksmith to remove the lock. A locksmith licenses must be provided before permission will be granted during regular business hours. If any damage occurs while removing the lock the damage will be billed to the account.

How do I pay my self storage bill?

For your convenience, accounts are 100% auto-billed on a valid credit or debit card. Money cards and pre-paid cards are not accepted. You can check account details using our Tenant Login portal.

Do I have to store long-term?

Of course not. Our flexible lease options allow tenants to store for a few weeks to a few years. No need to commit to any long-term contracts.

What security features do you offer?

Our facility is always being monitored 24/7 using our video cameras and electronic gate. Enter your code into the gate to get inside of the facility and to your unit. These security features allow us to maintain a safe space for our tenants and their belongings.

How do I determine what size unit to rent?

Use our handy size guide or call to speak with a manager to estimate the unit size that best meets your needs.

Do you offer vehicle storage?

Yes. We have outdoor parking spaces for RVs, boats, and campers.

Do you have any storage unit padlocks for sale?

Yes! For $21.00, we will supply a premium disc padlock and will have it in your unit at move-in.

Am I able to rent a moving truck?

We offer affordable truck rentals.

What is self storage and how does it work?

Renting a storage unit is a great solution to clear up some much-needed space at home or to hold much needed business items. All of our storage facilities offer clean, secure storage solutions at affordable prices.

How much does self storage cost?

Our rates vary between unit sizes and type of storage. For more information about our pricing, check out our rates page.

Please contact us if you have any additional questions about renting a unit.

What should I ask when comparison shopping?

What are the TOTAL move in fees, including rent and when are these due? How much notice do I need to give prior to vacating? (We do not need any notice, just let us know when you have left!).

Are there any items that I am NOT able to store?

We do not permit the following to be stored in our facility:

  • Liquids
  • Fireworks
  • Explosives
  • Chemicals
  • Drugs
  • Propane tanks 
  • Flammable liquids
  • Toxic materials
  • Mulch
  • Wood shavings
  • Perishable foods
  • Medicine
  • Plants
  • Animals

Please contact us if you have any questions regarding a specific item.

What is the best way to pack a unit?

Larger and more infrequently used items should go in the back of the unit. Remember to keep a walkway in the center of your unit to more easily access items. Always keep items labeled and a list of items stored, even a photo on the outside of each box will allow you to "see" what's inside.

For other helpful packing and organizing tips, check out our storage tips page.

What are some helpful tips for moving into my unit?

We pride ourselves on making things as simple as possible for our customers. For helpful tips on packing and organizing your unit, head on over to our storage tips page.

What is the humidity range on our humidity controlled units?

Climate-controlled storage units are generally kept between 55 and 85 degrees Fahrenheit with a base humidity of 45-55 percent.

What kind of fees should I be aware of?

A. Late Fee 1 (Day 2) $25.00

B. Late Fee 2 (Day 14) $25.00

C. Insufficient Notice Fee (Day 1 of payment decline) $15.00

D. Overlock Fee (Day 7) $35.00

E. Reverse Overlock Fee $35.00**

F. Newspaper Fees: Bills at actual cost

G. Auction Fee $75.00

H. Auction platform fees: Billed at actual cost

I. Excessive Card Change Fee $10.00

** After overlock is made both the overlock and reverse overlock apply.

* any unit that is past due more than 7 days is subject to all fees A-E

Other Fees

Moving Truck Rental $75.00 Per Day + $0.55 per mile

Truck must be fueled up to full when returned fuel will be billed at $5.50 per gallon

Padlocks Combination $27.00

Padlocks Keyed (with 2 keys) $29.00

Still Have Questions?

We’re here to help! If your questions weren’t answered above, our knowledgeable and friendly staff members are happy to answer your questions. We can also provide advice on packing, transporting, and storing your possessions. 

Be sure to review the information about what can and cannot be kept in your storage unit. For example, the following items are not allowed in our self-storage facilities: mulch or wood shavings, food or perishable items, and chemicals or fuels. This is for the protection and well-being of all of our tenants and their belongings. If you’re unsure about anything, just check with one of our managers.

Rent your storage unit

All Locations:

We are 100% AutoPay. We require a credit/debit card or checking account. No pre-paid money cards allowed

Two Convenient Locations